Shipping & Returns
Shipping Information
At Mental Health Pub, we aim to process and ship your order as quickly as possible to ensure timely delivery. We ship worldwide including domestic and international countries.
Please note the following shipping timeframes:
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Processing Time: All orders are processed within 2-5 business days.
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Shipping Time: Once processed, shipping time is normally 5-7 business days depending on your location.
You will receive a confirmation email with tracking information once your order has shipped. Please be aware that shipping times may vary due to carrier delays, holidays, or other unforeseen circumstances.
If you have any questions or concerns about your order, feel free to contact our customer service team for assistance.
Return & Exchange Information
At Mental Health Pub, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a 30-day return policy from the date of delivery, with the following guidelines:
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Returns:
You may return most items within 30 days of receiving your order for a refund, minus any applicable restocking fees.
All returned items must be in new, unused condition with original packaging, and include all components, manuals, and accessories.
A restocking fee of 15% may be applied to returns, depending on the condition of the item and the manufacturer's policy.
Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
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Exchanges:
If you received a defective or incorrect item, please contact us within 30 days, and we will arrange for an exchange or replacement at no additional cost.
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Non-Returnable Items:
Customized or special order items, as well as any products that have been installed or modified, are not eligible for return.
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How to Initiate a Return:
To start a return or exchange, please contact our customer service team with your order number and details. We’ll provide you with instructions and a return shipping address.
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Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5-7 business days and credited back to your original method of payment.